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I are an AA shopper for over 25 a long time. Your service happens to be disappointing to mention the minimum. It really is in all parts of service from check in to , tavel to baggage managing.
I would like to make this report back to you. I used to be stunned that I was struggling to generate a report by cell phone. Sallianne Dale
Studying the write-up in Yahoo! about a AA rep writing “deaf and dumb†on their own luggage is impolite plus they deserve a lot more than a fake apology. you only misplaced a purchaser.
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I have tried out, without the need of results to achieve your client service department. I misread the flight time for your flight 3530 and wish to change it. I attempted calling in 5 minutes of scheduling this flight but have had no reaction. I haven't despatched this message in advance of
The definition of shopper service at American Airways is not described in almost any recognized phrases. It does not handle The shopper or indicate any service in the least. My daughter, touring solo, had the the latest working experience of waiting around in line at Heathrow so extended to examine in that she skipped the checkin by 2 MINUTES Even though the plane was in the gate for an additional 45 minutes. The agent, and I use that term generously, essential she obtain A different ticket to get a later flight in a price of yet another $300. Then proceded to tell her the seat can be assigned with the gate. OK, concern resolved. YOU THINK! In the event the gate is assigned she goes to have her seat assigned and the ‘AGENT’ who'd not enable her on the 1st flight cancelled her seat on both the main and second flight just after having her income! So she wasn’t off that initial flight yet, THE AGENT took her off! And now she wasn’t on the second flight for which she paid added cash. Fortunately we ended up in communication and she or he spoke which has a supervisor who launched a seat to her. When she asked who experienced cancelled the her reservation, they explained they did not know. This all took place in a a few hour period. She at last boarded quarter-hour right before departure, I hope. So my husband and I contacted American Airways to confirm if she was in a position to get over the airplane and who had cancelled her flight, since there was a economical transaction and no financial transaction takes place without having a document of who designed it, one would Believe, for accounting and theft security purposes on your own. My partner called initial and spoke to JAYNE FUENTES, a supervisor who after a prolonged conversation gave us NO Facts. She could not convey to us if my daughter bought a seat within the flight, got to the plane, look these up or who bungled the extra acquire. She genuinely explained that ‘They're open terminals and they don't sign-up who is scheduling or accepting payment to get a seat reservation.’ That may be correct accounting for you personally. So my partner thanked her politely for all her help at which point I mentioned JAYNE FUENTES instructed us nothing she was of no help in the least. Then I termed American Airlines and spoke to a different supervisor, JANE GRAY, a one that should not be allowed to respond to phones in a very jail.
I flew on American airlines for the first time and past. our luggage was destroyed with black grease on it major hunks out in the handles and wheels. your airplane was soiled and really not comfortable. the flight crew was not helpful whatsoever. My granddaughter was with me and is also about 6ft tall no place for her legs and man or woman laid again in her seat and he or she couldn't transfer in the least in her seat.
American Airways has the worst consumer service of all airlines I have Employed in my sixty three decades. My spouse’s anniversary earrings were stolen away from her suitcase on June twenty, 2013 and Purchaser service has REFUSED to Call us again right after reporting the thief the working day it occurred.
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In April 2014 I was given a voucher for assisting by having an unwell client on considered one of yur flights. Unfortunately on account of some unforeseen conditions I have not been capable to employ the voucher.